stephen allen

we employed the services of ecassa / wight aerials on the recommendation of one of our neighbours who had used them, we had previously used another local sandown company who fitted our aerial and mounted our tv's for us .. after a few days we noticed that one of the tvs was coming away from the wall.. and was concerned it was falling off , so we called the engineer who fitted it and he said he and his colleagues where to busy to come back to rectify it .. and would have to wait .. well it fell off the wall .. smashed ! and i told them , and they said it wasn't their problem ! then we started to have reception issues so i rang again , and again was told it was weather conditions ... so we waited a week .. and no one from their company came back too us and we still had smashed tv and no reception , even after having the aerial replaced ... so... we contacted ecassa for a second opinion .. and 2 engineers turned up the same day to investigate .... the new aerial that the previous company had fitted wasn't even a proper digital one and was found to be unsuitable for purpose .. and the tv wall mounts whereat suitable either , and wouldn't never support the tv's weight .. explained that i was charged ?300 by the previous company to do this job .. the reply from ecassa engineers was "you have been ripped off " they took photos for me , to pass to trading standards . ecassa changed my aerial for a "proper" digital one .. remounted my replacement tv for me with "proper " fixings and only charged me ?200 for the whole job .. so where ?100 cheaper .. the removed all the stuff the other company did , and stacked it ready for the other company to collect .. 4 weeks on i have had no reception issues whatsoever and the tv is still secure .. so the proof is in the pudding steve and colin from ecassa wight aerials where outstanding .. and a true reflection of british workmen at their best , i cannot fault them , and mike who heads up the company is nothing short of a star ! amazing customer service .. my advice .. do your homework before you employ a company .. even if they have been recommended on facebook pages .. as this other company where recommended on the facebook community pagesby people who actually turned out to be their own family members and girlfriends recommending them ! always get reviews from people who actually have used them .. ecassa and wight aerials get my vote 100% my thanks to an outstandingly ran company with qualified and educated staff !